Well, I’ve been severely critical of a few companies on this blog in the past, but I guess it’s time to give credit where it is really due.
We switch to DTH yesterday, in spite of our area not being CAS notified: there were only three channels on cable worth watching; English channels (including some sports ones) were last on the priority list, and were often replaced with others. Picture quality sucked as well. No History Channel, no BBC, no CNN, and as I’ve mentioned before – several English channels were shown in Hindi. Requests for the above channels, for changes in language were blamed on the distributor – Siti Cable. They had what I call a neighborhood monopoly.
So, the chap from the Tata Sky distributor came within a day of the phone request, was most courteous and left his number offering to help in case there is any issue – and that offer seemed most genuine. Within a few hours, the chaps came for installation – but I had work, so I requested them to come the next day at 11am. They were here on the dot at 11 am, and in blistering heat (46 degrees celcuis, and in the sun), put up with my finicky-ness regarding wiring, and in spite of some changes and censure, remain courteous throughout. After four hours of wiring, they set up the DTH, and offered a few basic instructions, including one I didn’t need: grin button se yeh apne aap hindi mein bolne lagegi (using the green button, she will start talking in Hindi).
The feedback from others on the installation from Tata Sky was just as good – that they’re courteous and most professional – and I’d love to know about their distribution pattern and the checks and balances they have in place. Also – who’s handling the training? The only problem we’ve had has been with the IVRS for registration.
Jagdish Khattar, MD of Maruti said on TV recently that their service people sell more cars than their sales people. Tata Indicom, where the experience hasn’t been as spiffy (major gap between promises and delivery, even though the management team that scans blogs has been most helpful), could take a leaf out of Tata Sky’s book.
Now, post purchase and installation, the real test for Tata Sky begins. And we stay next to the Delhi ridge, with frequent visits from destructive monkeys.