Comments on: Switching to DTH, Tata Sky and Customer Service http://www.nikhilpahwa.com/2007/06/03/switching-to-dth-tata-sky-and-customer-service/ In the realm of ideas, everything depends on enthusiasm; in the real world, all rests on perseverance Fri, 10 Feb 2012 12:17:59 +0000 http://wordpress.org/?v=2.5 By: aruneshnadar http://www.nikhilpahwa.com/2007/06/03/switching-to-dth-tata-sky-and-customer-service/#comment-1885 aruneshnadar Tue, 23 Dec 2008 10:01:32 +0000 http://www.mixedbag.in/2007/06/03/switching-to-dth-tata-sky-and-customer-service/#comment-1885 Tata sky customer service has me raving about it. i have traditionally had nightmares about customer service people with their behaviour. But tatasky people were too good. Very polite as well as helpfull. the tata sky installation was very smooth and easy. Tata sky customer service has me raving about it. i have traditionally had nightmares about customer service people with their behaviour. But tatasky people were too good. Very polite as well as helpfull. the tata sky installation was very smooth and easy.

]]> By: The Web Browser http://www.nikhilpahwa.com/2007/06/03/switching-to-dth-tata-sky-and-customer-service/#comment-872 The Web Browser Thu, 21 Jun 2007 13:39:43 +0000 http://www.mixedbag.in/2007/06/03/switching-to-dth-tata-sky-and-customer-service/#comment-872 That's really nice that you received good service. I didn't have the best of services from Tata Sky, unfortunately... I believe it was due to the overload of requests? :( Perhaps I jumped on the bandwagon along with too many other people. That’s really nice that you received good service. I didn’t have the best of services from Tata Sky, unfortunately… I believe it was due to the overload of requests? :( Perhaps I jumped on the bandwagon along with too many other people.

]]> By: Rajeshkumar http://www.nikhilpahwa.com/2007/06/03/switching-to-dth-tata-sky-and-customer-service/#comment-871 Rajeshkumar Fri, 15 Jun 2007 04:07:25 +0000 http://www.mixedbag.in/2007/06/03/switching-to-dth-tata-sky-and-customer-service/#comment-871 Ha... Yesterday I spent 12 minutes and 56 seconds paid STD call to get my account recharged. The IVRS does not record the correct key strokes. I had to make three calls. First call IVR confirmation did not work, then called them again and spoke to an executive. She asked me to enter the digits while she is online. After I did whatever I was asked to, I got a confirmation that my account is recharged with 1220 Rs. while It should be 550 or 590. The call got disconnected. During the second call, I was told that the number has been used to activate some other service. During the third call the guy asked me to send the recharge coupon to Bangalore office. After three calls, I asked them the procedure to discontinue the service. The executive didn't had answer for that. One thing the customers should note is that the Helpline numbers are NOT toll free numbers. Ha… Yesterday I spent 12 minutes and 56 seconds paid STD call to get my account recharged. The IVRS does not record the correct key strokes. I had to make three calls. First call IVR confirmation did not work, then called them again and spoke to an executive. She asked me to enter the digits while she is online. After I did whatever I was asked to, I got a confirmation that my account is recharged with 1220 Rs. while It should be 550 or 590. The call got disconnected. During the second call, I was told that the number has been used to activate some other service. During the third call the guy asked me to send the recharge coupon to Bangalore office.
After three calls, I asked them the procedure to discontinue the service. The executive didn’t had answer for that.

One thing the customers should note is that the Helpline numbers are NOT toll free numbers.

]]> By: Aditya http://www.nikhilpahwa.com/2007/06/03/switching-to-dth-tata-sky-and-customer-service/#comment-870 Aditya Wed, 13 Jun 2007 16:59:45 +0000 http://www.mixedbag.in/2007/06/03/switching-to-dth-tata-sky-and-customer-service/#comment-870 Shefaly - 599 per month, 1GB through the day, nights (0000 through 0800) unlimited. Max speed sen so far, 175 kbps while downloading. MTNL's TriBand. Shefaly - 599 per month, 1GB through the day, nights (0000 through 0800) unlimited. Max speed sen so far, 175 kbps while downloading. MTNL’s TriBand.

]]> By: Shefaly http://www.nikhilpahwa.com/2007/06/03/switching-to-dth-tata-sky-and-customer-service/#comment-869 Shefaly Sun, 10 Jun 2007 07:35:54 +0000 http://www.mixedbag.in/2007/06/03/switching-to-dth-tata-sky-and-customer-service/#comment-869 Just curious - how much do you guys pay a month? What upstream and downstream speeds? Is there a set-up fee of any sorts? Is the 'support'/ 'complaints'/ 'status' line number free to call or paid (if paid, how much per minute)? Just curious - how much do you guys pay a month? What upstream and downstream speeds? Is there a set-up fee of any sorts? Is the ’support’/ ‘complaints’/ ’status’ line number free to call or paid (if paid, how much per minute)?

]]> By: Aditya http://www.nikhilpahwa.com/2007/06/03/switching-to-dth-tata-sky-and-customer-service/#comment-868 Aditya Wed, 06 Jun 2007 11:03:28 +0000 http://www.mixedbag.in/2007/06/03/switching-to-dth-tata-sky-and-customer-service/#comment-868 Our cablewalla was useless too, but took the chance that In CableNet would spruce up their act when faced with competition; and they did. Worst case, we'd have to return our STB and get satellite; not sure you can do that without losing money with Tata/Dish. Our cablewalla was useless too, but took the chance that In CableNet would spruce up their act when faced with competition; and they did. Worst case, we’d have to return our STB and get satellite; not sure you can do that without losing money with Tata/Dish.

]]> By: Nikhil http://www.nikhilpahwa.com/2007/06/03/switching-to-dth-tata-sky-and-customer-service/#comment-866 Nikhil Mon, 04 Jun 2007 02:12:44 +0000 http://www.mixedbag.in/2007/06/03/switching-to-dth-tata-sky-and-customer-service/#comment-866 Not sure - from what I gathered, the Tata Sky chaps who came over are franchisees. CAS (which is what you've taken) was never a option for us. Have had enough of the useless cablewallah. Not sure - from what I gathered, the Tata Sky chaps who came over are franchisees. CAS (which is what you’ve taken) was never a option for us. Have had enough of the useless cablewallah.

]]> By: Aditya http://www.nikhilpahwa.com/2007/06/03/switching-to-dth-tata-sky-and-customer-service/#comment-867 Aditya Sun, 03 Jun 2007 18:18:40 +0000 http://www.mixedbag.in/2007/06/03/switching-to-dth-tata-sky-and-customer-service/#comment-867 Well, looks like you got the actual Tata folks to run the ops rather than third party (or ex-VSNL in the case of Indicom). When Tata does stuff themselves, they're on the ball; when they outsource it, it sucks the donkey's testicles :( We've taken set-top box+cable (IN Cablenet). So far it is ok, the software is slightly buggy but nothing that doesn't set right in one restart. Well, looks like you got the actual Tata folks to run the ops rather than third party (or ex-VSNL in the case of Indicom). When Tata does stuff themselves, they’re on the ball; when they outsource it, it sucks the donkey’s testicles :(

We’ve taken set-top box+cable (IN Cablenet). So far it is ok, the software is slightly buggy but nothing that doesn’t set right in one restart.

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