Comments on: ABN-Amro, Mobile Spam and Marketing Mistakes http://www.nikhilpahwa.com/2006/12/12/abn-amro-mobile-spam-and-marketing-mistakes/ In the realm of ideas, everything depends on enthusiasm; in the real world, all rests on perseverance Fri, 10 Feb 2012 12:16:53 +0000 http://wordpress.org/?v=2.5 By: Michael http://www.nikhilpahwa.com/2006/12/12/abn-amro-mobile-spam-and-marketing-mistakes/#comment-707 Michael Tue, 09 Jan 2007 09:37:30 +0000 http://www.mixedbag.in/2006/12/12/abn-amro-mobile-spam-and-marketing-mistakes/#comment-707 Hello 2 all. Really Nice site. I will begin creating my own site in some days. Hope it will be as good as yours. Hello 2 all. Really Nice site. I will begin creating my own site in some days. Hope it will be as good as yours.

]]> By: Deepak http://www.nikhilpahwa.com/2006/12/12/abn-amro-mobile-spam-and-marketing-mistakes/#comment-706 Deepak Sun, 31 Dec 2006 08:10:10 +0000 http://www.mixedbag.in/2006/12/12/abn-amro-mobile-spam-and-marketing-mistakes/#comment-706 I agree with all of the above. So what are you going to do about it besides quietly laying the issue to rest. That's what is wrong with everything thats wrong in life - we give up too soon. If you're interested I am ready to join the fun in taking this head on. BTW: I belong to the BPO Industry :-) Deepak I agree with all of the above. So what are you going to do about it besides quietly laying the issue to rest.

That’s what is wrong with everything thats wrong in life - we give up too soon. If you’re interested I am ready to join the fun in taking this head on.

BTW: I belong to the BPO Industry :-)

Deepak

]]> By: AmitKen http://www.nikhilpahwa.com/2006/12/12/abn-amro-mobile-spam-and-marketing-mistakes/#comment-705 AmitKen Tue, 19 Dec 2006 07:36:30 +0000 http://www.mixedbag.in/2006/12/12/abn-amro-mobile-spam-and-marketing-mistakes/#comment-705 why not cross post it on "stop calling!!!" as well... do the honors pls. .. :) why not cross post it on “stop calling!!!” as well…
do the honors pls. .. :)

]]> By: Shefaly http://www.nikhilpahwa.com/2006/12/12/abn-amro-mobile-spam-and-marketing-mistakes/#comment-704 Shefaly Thu, 14 Dec 2006 14:54:55 +0000 http://www.mixedbag.in/2006/12/12/abn-amro-mobile-spam-and-marketing-mistakes/#comment-704 Well if innovation in telesales bloopers was to be VC-funded, investors would make more money per investment than Sequoia did on Skype! Get this: A call comes in. 'Hi, I am calling from Blah-Blah-Boring Bank.' 'Yes?' 'Can I verify that you are Mr Joe Bloggs?' 'You called me on my mobile, you tell me!' 'Well I am afraid I have to take you through security questions, Mr Bloggs, to go any further. Can you give me your date of birth please?' (Hmm. Rudeness must have been my calling sign and she seems to be happy that I indeed *am* Mr Bloggs! But then again...) '*&%£(*$)&I_{N &YE*%&$^*' Customer hangs up. See why? I get a call, on my officially provided contact number, from a person who does not check if it is a good time to talk, and where *I* have to verify who I am, by giving my details to a woman whom I am supposed to believe when she says she is calling from Blah-Blah-Boring Bank! Security? What Security? Well if innovation in telesales bloopers was to be VC-funded, investors would make more money per investment than Sequoia did on Skype!

Get this:

A call comes in.

‘Hi, I am calling from Blah-Blah-Boring Bank.’

‘Yes?’

‘Can I verify that you are Mr Joe Bloggs?’

‘You called me on my mobile, you tell me!’

‘Well I am afraid I have to take you through security questions, Mr Bloggs, to go any further. Can you give me your date of birth please?’

(Hmm. Rudeness must have been my calling sign and she seems to be happy that I indeed *am* Mr Bloggs! But then again…)

‘*&%£(*$)&I_{N &YE*%&$^*’

Customer hangs up. See why?

I get a call, on my officially provided contact number, from a person who does not check if it is a good time to talk, and where *I* have to verify who I am, by giving my details to a woman whom I am supposed to believe when she says she is calling from Blah-Blah-Boring Bank!

Security? What Security?

]]> By: Nikhil http://www.nikhilpahwa.com/2006/12/12/abn-amro-mobile-spam-and-marketing-mistakes/#comment-703 Nikhil Wed, 13 Dec 2006 16:03:50 +0000 http://www.mixedbag.in/2006/12/12/abn-amro-mobile-spam-and-marketing-mistakes/#comment-703 lol@the other language. Unfortunately, the only other language I know a little is french...and I usually say <i>je ne comprends pas</i>. I once asked the HDFC Bank telecaller to give me an account...any account. Preferably, I said, one with money already in it. I haven't received a call from any HDFC rep since. ICICI Bank were, last I remember, relentless. Any form one fills up makes its way to their database, and the cost of acquisition is so low, that they dont usually blacklist people. The only way to put an end to this would be, I guess, to send the sales agents on a wild goose chase. I'd rather make the cost of acquisition of a new account through such means, higher. lol@the other language. Unfortunately, the only other language I know a little is french…and I usually say je ne comprends pas.

I once asked the HDFC Bank telecaller to give me an account…any account. Preferably, I said, one with money already in it. I haven’t received a call from any HDFC rep since.

ICICI Bank were, last I remember, relentless. Any form one fills up makes its way to their database, and the cost of acquisition is so low, that they dont usually blacklist people.

The only way to put an end to this would be, I guess, to send the sales agents on a wild goose chase. I’d rather make the cost of acquisition of a new account through such means, higher.

]]> By: SY http://www.nikhilpahwa.com/2006/12/12/abn-amro-mobile-spam-and-marketing-mistakes/#comment-702 SY Tue, 12 Dec 2006 20:47:54 +0000 http://www.mixedbag.in/2006/12/12/abn-amro-mobile-spam-and-marketing-mistakes/#comment-702 Here are some things I do to get rid of cold-caller: I put them on hold and go make tea, or go to the loo. Sometimes I let them say things and then I reply in some other language (works in Britain, I say haaain, kya bole? loudly) which gets them off the line quickly. Sometimes when I get their name, I start talking to them about the weather or some film or ask where they live. Once I asked one girl why her family lets her work - are they poor or blind or just drunks living off their womenfolk.. I have found that these tactics have marked me as an uneducated Asian woman in the UK and the inbound cold calls have reduced to zero.. Try these - they may work better than do-not-call lists. Here are some things I do to get rid of cold-caller:

I put them on hold and go make tea, or go to the loo.

Sometimes I let them say things and then I reply in some other language (works in Britain, I say haaain, kya bole? loudly) which gets them off the line quickly.

Sometimes when I get their name, I start talking to them about the weather or some film or ask where they live.

Once I asked one girl why her family lets her work - are they poor or blind or just drunks living off their womenfolk..

I have found that these tactics have marked me as an uneducated Asian woman in the UK and the inbound cold calls have reduced to zero..

Try these - they may work better than do-not-call lists.

]]> By: Ankit http://www.nikhilpahwa.com/2006/12/12/abn-amro-mobile-spam-and-marketing-mistakes/#comment-701 Ankit Tue, 12 Dec 2006 16:28:21 +0000 http://www.mixedbag.in/2006/12/12/abn-amro-mobile-spam-and-marketing-mistakes/#comment-701 True story: I put my name in Hutch's 'do not disturb' list, which is supposed to stop promotional messages, and there was a ad for the latest bond movie appended at the end of the confirmation message. Argghh! True story: I put my name in Hutch’s ‘do not disturb’ list, which is supposed to stop promotional messages, and there was a ad for the latest bond movie appended at the end of the confirmation message. Argghh!

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